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Implementing Standard Practices for Reviewing Customer Experience
Introduction When it comes to reviewing customer experience (CX), having standard practices in place is essential. These practices help ensure…
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What we do
What is CXAZ?
The Heart of Zimbabwean Customer Service.
CXAZ is the sole association for all contact centre and customer experience professionals in Zimbabwe. Being an association, we are also a membership driven organization, offering both corporate and individual membership.
Our Partners
Event Gallery
Industry Dominance.
Take a peek at our previous CX events.
Rod Jones
Contact Centre Masterclass
2021 – 2022
Service Excellence Awards
10th ANNIVESARY
Service Excellence Awards
3 – 7 October
Customer Service Week
Rod Jones
Contact Centre Masterclass
2021 – 2022
Service Excellence Awards
10th ANNIVESARY
Service Excellence Awards
3 – 7 October
Customer Service Week
Interested in our Upcoming Events? Click this link: Events or Give us a call.
Testimonials
I will be graduating as a Certified CX Practitioner from the CX Winter School. I encourage any professional looking to climb up the corporate ladder to attend this.
Michael Chiduku
Winter School Candidate
My organization joined CXAZ as a Corporate Member in 2011 and we have never missed a subscription. You get so much from membership including free Customer Service Training for your stuff.
Spencer Manguwa
CXAZ Corporate Member
CXAZ Events are very enlightening especially the annual CX Winter School. There’s always so much to learn and so little time. The experience is unmatched.
Audrey
CXAZ Events Partner
CXAZ Newsfeed
News
Your tailored dose of customer experience news, trends, and insights. Stay informed and connected with the CXAZ Newsfeed.
Implementing Standard Practices for Reviewing Customer Experience
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Creating Exceptional Customer Experiences: Standard Practices and Strategies
What is Customer Experience? Customer experience refers to the overall perception and impression a customer has of a brand or…
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Welcome to the Customer Experience Association of Zimbabwe!
Welcome to the Customer Experience Association of Zimbabwe! We are excited to announce that the Contact Centre Association of Zimbabwe…
Where To Find Us
9th Floor,
Causeway Building,
Corner 4th & Central Avenue,
Harare, Zimbabwe.
Email: aquiline@cxaz.org
Phone: 0242 254 384
Business Hours
Mon – Fri: 8am – 5pm
Sat – Sun: Closed
Public Holidays: Closed
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