What We Do
About Us
Building Zimbabwe's Customer Experience Future.
Our Mission
Our mission is to empower Zimbabwe's customer experience landscape through the development of an exceptional service culture. As the premier industry association, we serve industry players, members, and government with a focus on customer-centric values, fostering sustainable growth and success for all stakeholders involved.
Vision Statement
To be the foremost driving force in revolutionizing Zimbabwe's customer experience landscape, cultivating an exceptional service culture, and propelling the development of the Business Process Outsourcing (BPO) industry.
Our Services
1
CX Training
2
CX Certification Programs
3
CX Research & Mystery Shopping
4
CX Conventions
5
CX Contact Center Audits
6
CX Exchange Programs
7
CX Awards
8
CX Wellness Days
Membership
How to join CXAZ
- Fill in the Registration Form.
- Wait for Acknowledgement from the Association.
- Make Payment.
- The Association delivers the Membership Certificate together with the annual benefits.
CXAZ Membership is 1 year long.
For more information and further clarity feel free to reach us on any of our platforms reachable to you.
National Board
Meet the team driving innovation, advocacy, and professional development in Zimbabwean customer experience.
Get to know our CXAZ Board Members.