What We Do
About Us
Building Zimbabwe's Customer Experience Future.
Our Mission

Our mission is to empower Zimbabwe's customer experience landscape through the development of an exceptional service culture. As the premier industry association, we serve industry players, members, and government with a focus on customer-centric values, fostering sustainable growth and success for all stakeholders involved.
Vision Statement
To be the foremost driving force in revolutionizing Zimbabwe's customer experience landscape, cultivating an exceptional service culture, and propelling the development of the Business Process Outsourcing (BPO) industry.
Our Services
1
CX Training
2
CX Certification Programs
3
CX Research & Mystery Shopping
4
CX Conventions
5
CX Contact Center Audits
6
CX Exchange Programs
7
CX Awards
8
CX Wellness Days
Membership
How to join CXAZ
- Fill in the Registration Form.
- Wait for Acknowledgement from the Association.
- Make Payment.
- The Association delivers the Membership Certificate together with the annual benefits.
CXAZ Membership is 1 year long.
For more information and further clarity feel free to reach us on any of our platforms reachable to you.
National Board
Meet the team driving innovation, advocacy, and professional development in Zimbabwean customer experience.
Get to know our CXAZ Board Members.
Harare
Farayi Mangwende
President
Lawrence Kupika
Vice President
Allen Chigovera
Business Process Outsourcing
Bernard Dowe
Finance & HR
Ekem Mudavanhu
Sponsorship
Tsungie Manyeza
Membership
Annah Gambe
Publicity & Events
Dr. Rinos Mautsa
Executive Secretary
Fungai Chimwamurombe
Legal
Southern Region
Arthur C Evans.
Southern Region Chairperson
Jermaine Chapfiwa
Board Advisor
Robert Munjanganja
Business Development
Nanzelelo Ndlovu
Events & Publicity
Velile Dube
Membership & Subscription
Gladys Bugalo
Board Advisor
Sithatshisiwe Khumalo
Sponsorship
Brian Bhiza
Board Advisor


